Position:
Call Center Agent-French SpeakingLocation
: Nairobi KenyaSalary Range:
Kshs. 25,000 – 30,000 plus Commissions
On behalf of our client we seek to recruit French Speaking- Call Center Agents who have excellent communication skills in French and excellent customer service skills.
Role
Purpose:
The main Purpose of a call center agent will be to
handle various queries from clients, escalating some of the issue to the
relevant authorities for handling.
Call Center Agent Job
Responsibilities and Duties:
- Answer
incoming calls and respond to customer’s emails
- Management
and resolve customer complaints
- Sell
products and place customer orders in the computer system
- Identify
and escalate issues to supervisors
- Provide
product and service information to customers
- Research
required information using available resources
- Research,
identify, and resolve customer complaints using applicable software
- Process
orders, forms, and application
- Route
calls to appropriate resources
- Document
all call information according to standard operating procedures
- Recognize,
document, and alert the management team of trends in customer calls
- Follow
up customer calls where necessary
- Upsell
products and services
- Complete
call logs and reports
- Other
duties as assigned
Call Center Agent Qualifications and
Skills
- High
school diploma or equivalent
- Any
academic qualification in French
language from any recognized institution
- Fluent
communication both reading and writing in French.
- 1-3
years working experience in a call center environment
- Experience
working with French related institutions will be an added advantage.
- Knowledge
of customer service practices and principles
- Excellent
data entry and typing skills
- Superior
listening
- Ability
to handle stressful situation appropriately
How to Apply
If you are
up to the challenge, possess the necessary qualification and experience; please
send your CV only quoting the job title on the email subject (Call Center
Agent-French Speaking) to career@excelwiseconsultants.co.ke on or
before, 20th June,2020. Kindly indicate current/last salary on your CV.
N.B: We do not charge any fee for receiving your CV or for interviewing.
Only shortlisted candidates will be contacted